Summer Break in Times of Quarantine

We’ve been at this a while, right? Now it’s summer break, the kids are home & you still have to get work done. We get it! Here are some tech tips to help: Technology is your new BFF! Kids are social creatures! Cut yourself some slack on screen time limits. Have your kids connect with friends & family online. Grandparents …

Custom Vibrate Alerts on Apple Devices

Did you know that all of the customizations that exist for ringtones on your iPhone apply to vibration alerts too? Using this feature enables you to recognize when a specific contact is trying to reach you when your device’s ringer is silenced. The same applies to your iPad. Here’s how: Launch the Contacts app on your device & select a …

Disinfecting your Tech

Some of you are headed back to the office in the coming weeks. That means you’re bringing technology back to the office from your home. So, let’s talk about disinfection. We won’t get into what kinds of bacteria and how much of it is lurking on device surfaces (it’s a lot!) but rather how to properly clean them. Laptop and …

Digital Safety Tips

By now, we’re all a bit coronavirus weary–maybe even a bit anxious to find out how things are progressing as states and businesses begin to re-open. There are endless offerings of websites, apps, news stories, etc. to stay current. Now more than ever, it is critical to exercise caution in your consumption of news. There is a lot of malicious …

Remain Vigilant!

By now we’re all pretty savvy when it comes to recognizing a scam but remain vigilant! The “bad guys” are savvy too, particularly in the midst of this COVID 19 pandemic. Practice extra caution with calls from unrecognized phone numbers and “too good to be true”  or suspicious email offers. Especially links contained within those emails. Read these digital protection …

Scanning on the go

Scanning on the go We’ve all been there–out of the office for a meeting or traveling for work and you need to scan and save something to review later. Read about our top picks for mobile apps below. ADOBE SCAN (Android and iOS) Adobe Scan is the best tool if you must have a PDF as an end product. You …

Automate Your Inbox With Gmail Filters

Automate Your Inbox With Gmail Filters If you’re like most Gmail users, you probably have an abundance of messages in your inbox. Gmail has a powerful custom filtering tool to help you automate your message organization. You have the ability to make this tool as simple or as detailed as you’d like. Follow these steps to learn how: Click on …

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A Few of our Favorite Keyboard Shortcuts

A Few of our Favorite Keyboard Shortcuts Check out these helpful keyboard shortcuts to improve your productivity. Outlook Tips Email can sometimes threaten to dominate your day. Try this tip to fire off emails like a pro and never have your fingers leave the keyboard. After you type your message, type ALT + S on a PC. On a Mac, …

Scam Phone Calls

Scam Phone Calls Scam phone calls are all too common these days. If you notice that you begin receiving spam calls more frequently, it’s a good practice to not answer any from unfamiliar numbers. If you do pick up, don’t say anything. Scammers can potentially record your voice and gather information on you, potentially reusing your voice signature to authorize …

Expired Adobe Subscriptions

Expired Adobe Subscriptions If someone in your organization has an expired subscription for an Adobe product, you need to call Adobe to have them remove the expired license. Expired licenses can cause issues when the subscription is allowed to lapse. When you try to renew a lapsed subscription and aren’t able to, a new subscription is created, but the expired …

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An Added Benefit For Our Managed Prevent Clients

An Added Benefit For Our Managed Prevent Clients Decypher has recently made a commitment to improving our processes in blocking unicode domain phishing. Unicode phishing uses emails and domains with characters that are so similar to the real thing that they can trick people into thinking the links are legitimate. Luckily, our email spam solution, Proofpoint, quarantines email from unicode domains …

Windows Tips

WINDOWS TIPS We all love saving time! Check out this brief list of Windows keyboard shortcuts and tips to add to your workday efficiency repertoire. Windows key + left arrow or right arrow will automatically split the screen for you. Windows key + up arrow will maximize the current window. Windows key + down arrow will restore the window to …

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Mac Screenshots

MAC SCREENSHOTS Your Mac comes with some useful tools to take screenshots. Depending on how you would like to use a screenshot, there are three ways to accomplish this. The most general of the three is to screenshot your entire screen. To do this, hit Command + Shift + 3 and a PNG file of your entire screen will be …

Split-Screen Tips

SPLIT-SCREEN TIPS Working while traveling can be frustrating when you don’t have that beloved second monitor to utilize. This tip can help! On a PC while you have at least two applications, files or individual web pages open, left-click the mouse to “grab” one of the windows or files and drag it to the side of the screen that you …

Managed Services Team – Behind the Scenes

MANAGED SERVICES TEAM – BEHIND THE SCENES Our Managed Services offer a wealth of great benefits. Here’s a brief snapshot of what our technicians are up to on a daily basis to keep our Managed Service Clients’ technology running smoothly, safely and consistently: We monitor servers for functionality to prevent unexpected issues like a drive filling up causing bottlenecks in …

Removing Dropbox from your computer

While it’s a convenient workflow to have Dropbox linked directly to your computer, it also has the potential to significantly slow the computer’s performance. The larger the quantity and size of files saved to the linked Dropbox account, the more likelihood there is for lag time. Frustrating as it may be when this happens, you must unlink your Dropbox account …

2019 Technology Declutter

2019 Technology Declutter With the speed that technology evolves and as we continually upgrade, Pin, save, and snap it can become overwhelming to manage. If you make a plan and tackle it in digestible pieces, decluttering doesn’t have to be such a daunting task. Here are some suggestions to button up your 2019 tech to head into 2020 with a …

2019 Holiday Tech Gift List

2019 Holiday Tech Gift List Every year, our technicians come up with great recommendations for their favorite holiday tech gifts. Check out what’s hot for 2019! The new Instax Mini 9 Instant Camera is a fun gift for anyone! The Mini 9 is very user-friendly, comes in many colors, has endless accessory options and even features a selfie mirror for …

MacOS Catalina

MacOS Catalina – What you need to know before you update

MAC OS CATALINA UPGRADE Apple recently released macOS Catalina, the latest version of its operating system. Apple is also admitting that there are serious issues with this version and are recommending that users not upgrade until the bugs are worked out. One big change that comes with Catalina is that it marks the official end of iTunes. Apple’s replacement for …

Browsing History, Key Commands and Passwords

BROWSING HISTORY, KEY COMMANDS AND PASSWORDS We want to keep you informed with the latest technology tips. Here are some that we’ve found most helpful this month. In Chrome or Firefox browsers, you can quickly find a recent page you visited by right-clicking on the back arrow to view a list of your browsing history. Or, in the event that …

Shared Outlook Calendars

SHARED OUTLOOK CALENDARS Sometimes it’s helpful to view multiple calendars within your calendar in Outlook, especially if you need to keep track of multiple colleague’s meeting schedules. Here’s how. Here are two ways to view shared calendars on a Mac. You can checkmark the calendar boxes that appear in the column to the far left of your calendar viewing screen. …

iphone tips

A Recent iPhone Scam

A RECENT IPHONE SCAM iPhones are notoriously safe against viruses and malicious software. And most of us would consider ourselves wise in detecting these cyber-scams in the current age of technology. However with Social Engineering, a scammer can easily impersonate Apple, for example. When caller ID says that Apple, Inc. is our incoming call, we would likely assume it’s safe, …

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HEIC Files and more…

HEIC Files, Windows Shortcuts, and more… What are HEIC files? HEIC files (High Efficiency Image Format) are image files from an iPhone. They aren’t natively supported by Windows but there should be codecs you can download to view them in Windows, and Microsoft and Google might start supporting them soon. HEIC files are much smaller than other image file types, …

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Windows Tips and Shortcuts

Windows Tips and Shortcuts Keyboard Shortcuts for Mac and Windows CTRL+Tab cycles through browser tabs on both Mac and Windows. CTRL+SHIFT+Tab cycles the opposite direction. Adobe Acrobat Troubleshooting If you’re experiencing problems with Adobe Acrobat, try signing out of the software and signing back in. This should refresh the Adobe license and solve the issue. Printer Hack If your color …

Holiday Gift Guide from our Technicians – 2018

Holiday Gift Guide from our Technicians – 2018 Our technicians have the best recommendations for gifts this year, no matter the age or budget. Keep reading for our gift ideas, and you’re sure to find something special for yourself or a loved one. The Embr Wave Bracelet (on sale for $239) is the perfect gift for someone who’s always too hot …

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Outlook Time Zone Tips

Outlook Time Zone Tips You can change Outlook’s settings to view a second time zone in Outlook Calendar. Just go to File > Options (or Outlook > Preferences on a Mac), and on the Calendar tab, under “time zones,” type a name for the current time zone in the Label box. In the time zone list, click the time zone …

How to Work in IT

How to Work in IT – Advice from Mick Reilly, Decypher’s Vice President and Technical Director Mick has over 19 years of experience in Information Technology, and he specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. He’s been with Decypher for 12 years and manages our technical team. What …

The Easiest Way to Protect Yourself from Cybersecurity Threats

The Easiest Way to Protect Yourself from Cybersecurity Threats The Best and Easiest Protection Solution Available to You The best way to prevent breaches is to deploy multi-factor authentication or two-factor authentication (MFA or 2FA). This process is akin to entering your PIN number when you use your debit card – it requires an additional piece of information to supplement …

Equipment Lifespan – What You Can Do

Equipment Lifespan – What You Can Do Tidy Equipment = Longer Lifespan We often see messy equipment racks and offer to tidy them up for our clients. This isn’t just a cleanliness pet peeve – it serves an important purpose. When equipment is tidy and has enough breathing room (e.g., not stacked on other pieces of equipment), it stays cooler …

Cybersecurity & Russia, iPhone Charging, and more…

Cybersecurity & Russia, iPhone Charging, and more… Keyboard on Windows If you tend to accidentally press keys on your keyboard (perhaps due to hand tremors), “Filter Keys” can be enabled on Windows to slow down the key response so mistyped or repeated keystrokes don’t register. This accessibility feature doesn’t seem to affect regular typing. Outlook Calendars You can merge calendar …

What? You’re Not Using Office 365? Five Reasons Why You Need to Start Right Now

If you missed your invitation to the party, here it is. Chances are that your competition is already using the Microsoft Office 365 suite of tools to maximize their productivity and grow their business, so why aren’t you? This is a powerhouse of a platform that will change your business culture and deliver immediate results, and now it’s more affordable …

managed services

What is Managed Services?

What is managed services? It’s a question we hear often, and it’s a valid one. The IT community and MSPs (managed service providers) frequently use the term, but with little to no explanation about what it truly means. We’re here to define managed services and explain the benefits of a managed service plan. The difference really lies between managed services …

Steps to PCI Compliance

4 Simple Steps to PCI Compliance

Like any business owner, you care about growing your business while protecting your customers’ confidential information. PCI DSS (Payment Card Industry Data Security Standard) is a security standard for organizations that handles branded credits cards and is designed to protect them from major card schemes while safeguarding your customers’ private data. You aren’t legally required to meet PCI compliance, but …

Top 5 CES Products that Will Impact You in 2018

Did you miss out on the 2018 Consumer Electronics Show (CES) last month? If you did, don’t worry…we’ll get you up to speed. The conference took place in Las Vegas and attracted more than 170,000 attendees from 150 countries for four days. Some of the most influential organizations in the industry, including Dell and Samsung, unveiled new technologies that are …

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Outlook and Excel Tips You Shouldn’t Miss

Outlook and Excel Tips You Shouldn’t Miss Don’t Lose Your Outlook Contacts! Did you know that contacts “remembered” by Outlook in your autocomplete list are not saved contacts, and could be lost if your Outlook account crashes, is moved or is updated? Many people use the autocomplete or nickname feature as a shortcut to remember contacts that they email often, …

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iPhone Tips and Tricks

iPhone Tips and Tricks Is “Planned Obsolescence” Real? Have you ever suspected that your older iPhone or iPad’s performance suffers when newer models or software updates are released? This article may bring us one step closer to proving that “planned obsolescence” is real. If your battery has degraded, Apple’s built-in code actually slows your device down. Your older iPhone could be …

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Memorable Passwords, Phishing, and Troubleshooting

Memorable Passwords, Phishing, and Troubleshooting When Troubleshooting, Don’t Overthink It If your computer is acting erratically, try basic troubleshooting first. This could include powering the machine down, then back up, closing windows and quitting programs. Also, don’t forget about external devices, as sometimes disconnecting these can resolve the issue. Try disconnecting the keyboard, mouse, track pad, etc. to see if …

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Post-Hurricane Support and Recovery

Post-Hurricane Support and Recovery We’re thinking of all those affected by recent hurricanes that impacted the U.S. and the Caribbean. Let us know if there’s anything we can do to help recover your technology or data. Were you affected by hurricanes Harvey or Irma? Are you bracing for Jose, or the next storms in the forecast? Unfortunately, many of our …

email-encryption

Email Encryption, Send Limits, and Equipment Replacement

Email Encryption, Send Limits, and Equipment Replacement Equipment Replacement Often, sticker shock steers us to purchase cheaper solutions, but these decisions can come at a cost. That cost could be increased down time or more frequent service calls due to equipment failures. Replacement equipment should be of the same or higher quality than the item replaced. For example, Decypher would …

Important Security Update – Petya Cyberattack

What is Petya? This ransomware is a variant of an older attack, dubbed “Petya,” except this time the attack uses EternalBlue to target Windows systems—the same exploit behind the infamous WannaCry attack. While this variant appears to be an upgraded version of Petya, there is no confirmation that this attack is from the same author. It differs from typical ransomware …

Steps to PCI Compliance

How To Keep Your Browsing Data Private

How To Keep Your Browsing Data Private The government has recently moved to deregulate internet privacy laws so that Americans’ browsing data could be up for grabs to the highest bidder. Internet service providers want to collect as much data as possible to track people’s browsing habits, so they can better market and sell their products to consumers. In an age …

Cisco Umbrella – An Exciting Addition To Your Managed Service Package

We’ve added Cisco Umbrella to your managed service package…read on to find out how this benefits you! As your managed services provider, we’re always looking for ways to upgrade and improve our offerings. That’s why we’ve recently added a full suite of security services powered by Cisco Umbrella to our existing security line-up. The best part is, this is at no …

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Worried About Security? Let Us Manage It Automatically With Patch Management

As your managed services provider, your security is always our top priority. That’s why we offer an automatic, hassle-free patch management schedule to our clients. It’s important to keep your systems up-to-date with the most current security patches available, and by implementing a patch management schedule, we can do this with no interruption to your work day. Here’s what we …

Is Your Dropbox Full?

Lately we’ve been finding that many of our clients have been using Dropbox for their files (which we love), but the free account only comes with 5 GB of space, and everyone seems to be reaching their limit. Dropbox has some great picture and music syncing apps, so 5 GB can go fast. You may not have known that Dropbox has …

Why You Should Try Dropbox for Business

Simplify your storage with Dropbox for Business Dropbox for Business gives you the ability to share files with your team and store information securely. Employees love its convenience and ease of use, and IT administrators know they can trust it. Are you taking advantage of the convincing benefits of using Dropbox for Business? $15/month, for 5 users As much space …

DNS, HP Scanning, and the Best of CES – Decypher Tech Tips

We want to keep you informed with the latest technology tips, so we’re sharing information from our technical meetings that we’ve found most helpful this month. DNS: Sometimes mistakes happen when updating your website and for whatever reason the Internet Records (DNS) that tell people how to send you mail or get to your website get deleted. If you don’t …

Decypher Tech Tips – January 2017

We want to keep you informed with the latest technology tips, so we’re sharing the information we’ve found most helpful this month. Office for Mac Updates: New Office for Mac Updates are bringing major improvements in speed. Join the Office Insider for Mac program to get releases ahead of the standard public release. Free Software: Here are a couple of free …

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Dropbox, Printing, and Office 365 – Decypher Tech Tips, May 2016

We want to keep you informed with the latest technology tips, so we’re sharing the information we’ve found most helpful this month about Dropbox, printing, and Office 365. Dropbox: Dropbox creates a folder on your computer by default, and any data you want synchronized with the cloud has to be placed inside that Dropbox folder. Alternatively, you can create a …

Decypher Tech Tips, March 2016 – Printing Tips

We want to keep you informed with the latest technology tips, so we’re sharing the information we’ve found most helpful this month. Printers: HP’s All-In-One Printer Remote mobile app (available on iTunes and Google Play) extends desktop functionality to your mobile device. The app provides the following features: Print from your mobile device: Use your tablet or smartphone to print …

Windows 10 is here…should you upgrade?

Microsoft has finally released Windows 10 — the latest overhaul to the most popular operating system in the world. Is an upgrade in your future? We think it should be! Here are some of the standout features of Windows 10: • It’s familiar and easy to use, combining the strengths of Windows 7 & 8 • It’s productive, enabling faster …

Password Managers: Protecting Yourself in the Age of Hackers

Whether it’s warnings about Heartbleed, the “largest data breach” ever, or Internet browser vulnerabilities, new online security threats are popping up every day. In the age of hackers, what is the number one way to safeguard your data? Use a Password Manager Password managers like LastPass, Dashlane, 1Password and True Key, are highly recommended by security experts as the strongest defense against online vulnerabilities. A password manager will help you …