heic files and windows shortcuts

HEIC Files, Windows Shortcuts, and more…

HEIC Files, Windows Shortcuts, and more… What are HEIC files? HEIC files (High Efficiency Image Format) are image files from an iPhone. They aren’t natively supported by Windows but there should be codecs you can download to view them in Windows, and Microsoft and Google might start supporting them soon. HEIC files are much smaller than other image file types, …

phishing quiz

Outlook Tips and a Phishing Quiz

Outlook Tips and a Phishing Quiz Take Google’s Phishing Quiz to Sharpen Your Security Skills This month, we’re sharing a great tool you can use to help train your staff to resist email phishing attacks. Google has a phishing quiz that everyone should take, and it’s a lot harder to pass than you might think! The quiz teaches you how …

windows tips shortcuts

Windows Tips and Shortcuts

Windows Tips and Shortcuts Keyboard Shortcuts for Mac and Windows CTRL+Tab cycles through browser tabs on both Mac and Windows. CTRL+SHIFT+Tab cycles the opposite direction. Adobe Acrobat Troubleshooting If you’re experiencing problems with Adobe Acrobat, try signing out of the software and signing back in. This should refresh the Adobe license and solve the issue. Printer Hack If your color …

Holiday Gift Guide from our Technicians – 2018

Holiday Gift Guide from our Technicians – 2018 Our technicians have the best recommendations for gifts this year, no matter the age or budget. Keep reading for our gift ideas, and you’re sure to find something special for yourself or a loved one. The Embr Wave Bracelet (on sale for $239) is the perfect gift for someone who’s always too hot …

How to Work in IT

How to Work in IT – Advice from Mick Reilly, Decypher’s Vice President and Technical Director Mick has over 19 years of experience in Information Technology, and he specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. He’s been with Decypher for 12 years and manages our technical team. What …

The Easiest Way to Protect Yourself from Cybersecurity Threats

The Easiest Way to Protect Yourself from Cybersecurity Threats The Best and Easiest Protection Solution Available to You The best way to prevent breaches is to deploy multi-factor authentication or two-factor authentication (MFA or 2FA). This process is akin to entering your PIN number when you use your debit card – it requires an additional piece of information to supplement …

Equipment Lifespan – What You Can Do

Equipment Lifespan – What You Can Do Tidy Equipment = Longer Lifespan We often see messy equipment racks and offer to tidy them up for our clients. This isn’t just a cleanliness pet peeve – it serves an important purpose. When equipment is tidy and has enough breathing room (e.g., not stacked on other pieces of equipment), it stays cooler …

Cybersecurity & Russia, iPhone Charging, and more…

Cybersecurity & Russia, iPhone Charging, and more… Keyboard on Windows If you tend to accidentally press keys on your keyboard (perhaps due to hand tremors), “Filter Keys” can be enabled on Windows to slow down the key response so mistyped or repeated keystrokes don’t register. This accessibility feature doesn’t seem to affect regular typing. Outlook Calendars You can merge calendar …

managed services

What is Managed Services?

What is managed services? It’s a question we hear often, and it’s a valid one. The IT community and MSPs (managed service providers) frequently use the term, but with little to no explanation about what it truly means. We’re here to define managed services and explain the benefits of a managed service plan. The difference really lies between managed services …