About

Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 14 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.

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Our Executives


Farr Shepherd

President | Business Development Manager
Cisco CCDA Certified

Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has over 18 years of experience in Information Technology, and over 15 years of experience in the AV integration field. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the Luxury residential industry, allowing him to deploy unique networks in exceptional luxury environments.

Mick Reilly

Vice President | Technical Services Manager
Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified

Mick has over 18 years of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.

Michael Keyser

Vice President | General Manager

With over 20 years of business leadership experience, Michael joined the Decypher team to oversee IT operations. Michael’s diverse technology background in IT, AV, alarms, and mechanical helps to bridge the gap between Decypher’s different areas of focus. His passion for providing excellent customer service through process has contributed to the Help Desk team’s high customer satisfaction ratings.

Technology Advisors


Roger Combs

Technology Advisor

Glenn Cunningham

Technology Advisor

Jessica Friedenberg

Senior Account Manager | Implementation Coordinator

David Pietsch

Technology Advisor

James Ring

Technology Advisor

Adas Wolk

Technology Advisor
Cisco Account Manager, Axis Certified Professional

 
 

Service


Leah Bergerner

Service Coordinator

Corey Bell

Tier 1 Technician

Stetson Lee

Tier 2 TechnicianSavant CORE, Level 2 Certified

Anna Levran

Partner | Scheduling Supervisor

Trisha Markkula

Service Coordinator

Steve Traver

Tier 2 Technician

 
 

Projects


Audrey Burgio

Project Manager

Micah Friedenberg

Tier 2 TechnicianPlanar Clarity Certified

Adam Galusha

Tier 3 Technician
Apple ACMT, ACSP & OnSSI Certified

Ande Grillo

Partner | Project Manager
Certified Master Fiber Optic Technician

Nathan Marjanen

Tier 2 Technician Cisco CCNA Certified,
Axis Certified Professional

Jonah Riseling

Tier 1 Technician

 
 

DAS (Distributed Antenna Systems)


Mike Tackett

Partner | Senior Wireless Engineer FCC GROL

Robert Klanecky

Tier 3 Engineer ADX, ADX V Certified

Samuel Tackett

Tier 2 Technician

 

Managed Services


Josh Breault

Tier 3 Technician

Wes Flett

Tier 2 Technician | Implementation TechnicianNetwork + Certified

Stephen Glenn

Tier 2 Technician

Jesse Mellinger

Tier 1 Technician

Andrew Merica

Tier 2 Technician

Joel Paulson

Tier 1 Technician

Jakson Wainright

Tier 2 Technician
Cisco CCNP Certified

Jared Weller

Monitoring Technician

Administrative


TJ Davies

Agreement Coordinator

Anabel Garcia

Agreement Coordinator

Jeremy Jones

Purchasing & Logistics

Samantha Pal Frazier

Marketing Manager

Kathy Shepherd

Billing Coordinator

Jackie Sullivan

Accounting Coordinator

Dustin Werre

Partner | Knowledge Management Officer
Microsoft MSCTP, VTSP Certified

 

Interested in joining our team?



If you’re interested in joining our team, please send a cover letter and resume to
jobs (at) decyphertech (dot) com.


Job Postings:

Tier 2 Technician

Our team is looking for an experienced field and remote support technician to work in our Glenwood Springs office with no less than five years of experience to join us as a Tier 2 Technician. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should poses experience in networking, OS X and all Windows platforms. Experience with a PSA such as Connectwise Manage and an RMM tools such as Connectwise Automate (Labtech) are a plus. Certifications are not required but Network +, CCNA and Microsoft certifications will be given more weight in the interview process.

Experience/Qualifications:
Minimum 5+ years experience in IT
Comprehensive understanding of:
-Microsoft Windows Operating systems XP through Windows 10
-Windows Server 2003 through 2016
-Microsoft Exchange
-Microsoft Office 365
-Active Directory
-Group Policy
-Managed switches/VLANs
-Firewalls preferably Cisco ASA and Meraki.
-VoIP phone systems
-DNS, Domains and DHCP

Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
Customer service skills required. This skill is as important as your IT knowledge.
Ability to work independently or as a team player.
Must be self-motivated, detail oriented, high energy, and able to work with minimal supervision.
Must be able to lift 50 pounds.
Must have valid driver’s license and reliable transportation.
Apple IOS and OSX experience a plus.
Microsoft Certifications a plus.
Previous experience at an MSP is a plus.
Must be willing to submit to a background and credit check.

Please include resume and salary requirements with your response

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Performance-based incentives.
  • Full on-the-job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

If you think you have what it takes to be a Tier 2 Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

TIER 1 TECHNICIAN

The Tier 1 Technician will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Education and Experience (Desired):

  • Some college, no degree
  • Moderate-term on-the-job training
  • A+ Certification
  • Network+ Certification
  • Broadband-Voice Over Internet Protocol
  • Server+ Certification
  • Implementing A Desktop Infrastructure
  • Configuring Advanced Windows Server 2012 Services
  • Implementing and managing Microsoft Exchange Server 2003

Knowledge:

Computers and Electronics:
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language:
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Telecommunications:
Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.

Clerical:
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, technical writing, designing forms, and other office procedures and terminology.

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Performance-based incentives.
  • Generous bonus levels.
  • Full on-the-job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

If you think you have what it takes to be a Tier 1 Support Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

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