About

Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 15 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.

Check Out Our Brochure

Our Executives

Technology Advisors
& Account Management

Technical Services

Projects

Administrative

Interested in joining our team?

If you’re interested in joining our team, please send a cover letter and resume to
jobs (at) decyphertech (dot) com.

Tier 1 Technician

The Tier 1 Technician will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Education and Experience (Desired):

Some college, no degree
Moderate-term on-the-job training
A+ Certification
Network+ Certification
Broadband-Voice Over Internet Protocol
Server+ Certification
Implementing A Desktop Infrastructure
Configuring Advanced Windows Server 2012 Services
Implementing and managing Microsoft Exchange Server 2003

Knowledge:

Computers and Electronics:
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language:
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Telecommunications:
Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.

Clerical:
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, technical writing, designing forms, and other office procedures and terminology.

Benefits:

Competitive salary based on experience and qualifications.
Health, vision, and dental benefits included.
Performance-based incentives.
Generous bonus levels.
Full on-the-job training & support.
Fun working environment and culture.
Great opportunity for advancement.

If you think you have what it takes to be a Tier 1 Support Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

Partners

COLDWELL BANKER MASON MORSE

The amount of troubleshooting Decypher's Help Desk can do in a day has really benefitted us, as we have 100+ brokers/staff in multiple office locations. The support process is smooth, and everyone there is personable and easy to work with. The entire team Decypher has built allows them to diagnose issues with a high level of expertise that we wouldn't find using a single IT person. Having the ability to lean on their team has made our network strong and reliable.

Wendy Bontempo, Vice President of Finance & Administration
HOTEL TEATRO

As a hotel operator, it's nice to have a partner in Decypher. We're a small hotel, but still a complicated business with lots of technology and moving parts. Our ability to lean on Decypher to help us with day-to-day operations and large projects ensures the hotel operates with confidence in our IT capabilities. Decypher has a great team in place, and they are a true pleasure to have as our IT vendor.

David Coonan, General Manager
GRAND JUNCTION PIPE & SUPPLY

Your technicians were professional, respectful, personable and knowledgeable. I witnessed them in a perfect scenario and in a not-so-perfect scenario. The not-so-perfect scenarios are when you see the true colors of an organization. When I called, there was a live person; when I emailed requesting info, it was delivered within 24 hours. You guys are amazing, and you make what I do easier!

Tanya Myers, Technical Services Manager
TIMBERS JUPITER

Decypher Technologies has been wonderful for us over the last 3.5 years in Jupiter. The support is consistent and comprehensive, and I feel that our IT environment is always in the best of hands. The Decypher project and development team provides real solutions, and helps us research and negotiate accounts with third parties. Thank you for all you do for us at Timbers Jupiter.

Jesse Geremia, General Manager
VALLEY VIEW HOSPITAL

Working with Decypher has been a great experience. Their team is knowledgeable, intuitive and passionate about what they do. They took the time necessary to truly study not only our technical environment, but our business culture as well. We appreciate the open lines of communication between our team and the ongoing collaboration. We’re thrilled to have identified such a strong partner here in the Valley!

Deborah Daberkow, Director of Technical Services
CIRCLE R RANCH

We are very happy with our 18 year partnership with Decypher. Decypher designed and maintains our network infrastructure, which includes 10 homes on a ranch that spans over two miles. They have been responsive to our needs and have demonstrated a high level of technical competence as well. We would happily recommend them to any other business considering utilizing their services.

Jay Yeary, Ranch Manager
AAA SELF STORAGE

Decypher Technologies has always been there for me. My business depends on the technology that Decypher has recommended and installed for our daily cash flow needs, so any interruption in service can have dire consequences. I am happy to state that if I ever have a problem (which is very rare), Decypher promptly gets me up and running again. Thank you, Decypher – you will always have my highest recommendation!

TJ Conners, Owner & Manager
LORO PIANA

Having to deal with vendors that are fixing problems out-of-state can be difficult at best. I gave Decypher Technologies a call, and within five minutes they knew exactly what the problem was and had put together a plan of attack. Thanks to them I was saved the trouble of dealing with the local telephone company, and also saved from flying out there myself. They were a huge help and a valuable asset.

Aaron Martin
TIMBERS RESORTS

We had an immediate need for an IT specialist to assess the health, security and overall structure of our networks. Decypher Technologies was able to react quickly and provided us with the information and solutions we needed to move forward in the most efficient manner. They were a pleasure to work with and gave us the peace of mind that only comes from working with true professionals.

Lance Thompson, Managing Director of Hospitality
Operations