About

Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 15 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.

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Our Executives


Farr Shepherd

President | Business Development Manager
Cisco CCDA Certified

Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has over 18 years of experience in Information Technology, and over 15 years of experience in the AV integration field. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the Luxury residential industry, allowing him to deploy unique networks in exceptional luxury environments.

Mick Reilly

Vice President | Technical Services Manager
Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified

Mick has over 18 years of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.

Michael Keyser

Vice President | Finance & Administration

With over 20 years of business leadership experience, Michael joined the Decypher team to oversee IT operations. Michael’s diverse technology background in IT, AV, alarms, and mechanical helps to bridge the gap between Decypher’s different areas of focus. His passion for providing excellent customer service through process has contributed to the Help Desk team’s high customer satisfaction ratings.

Technology Advisors
& Account Management


Glenn Cunningham

Technology Advisor

Jessica Friedenberg

Senior Account Manager | Implementation Coordinator

Christina Karrh

Account Manager

Shakira Milburn

Marketing Assistant

David Pietsch

Technology Advisor

James Ring

Technology Advisor

Mike Tackett

Partner | Senior Wireless Engineer FCC GROL

Adas Wolk

Technology Advisor
Cisco Account Manager, Axis Certified Professional


Technical Services


Stephanie Antillon

Service Coordinator

Leah Bergener

Service Coordinator

Eric Crittenden

Tier 2 Technician

Ping Chang

Monitoring Technician

Neil DeGuzman

Tier 2 Technician

Josh Breault

Tier 3 Technician Cisco CCNA Certified
Datto Certified Technician

Wes Flett

Tier 2 Technician | Implementation TechnicianNetwork + Certified
A + Certified
CompTIA IT Professional

Stephen Glenn

Tier 2 Technician

Stetson Lee

Tier 2 TechnicianSavant CORE, Level 2 Certified

Julio Mendez

Tier 2 Technician

Luis Maruri

Tier 1 Technician

Andrew Merica

Tier 2 Technician

Joel Paulson

Tier 1 Technician

Chris Pecoraro

Tier 2 Technician

Mike Roberts

Monitoring Technician

Jared Weller

Tier 1 Technician

Projects


Audrey Burgio

Project Manager

Christian Dill

Tier 1 Technician

Micah Friedenberg

Tier 2 TechnicianPlanar Clarity Certified, Honeywell Certified Installer

Adam Galusha

Tier 3 Technician
Apple ACMT, ACSP & OnSSI Certified

Ande Grillo

Partner | Project Manager
Certified Master Fiber Optic Technician

Robert Klanecky

Tier 3 Wireless Engineer ADX, ADX V Certified

Anna Levran

Partner

Nathan Marjanen

Tier 2 Technician Cisco CCNA Certified,
Axis Certified Professional

Steven Rashad

Tier 1 Technician

Jonah Riseling

Tier 1 Technician

Samuel Tackett

Tier 2 Technician

 

Administrative


Anabel Garcia

Agreement Coordinator

Jeremy Jones

Purchasing & Logistics

Jackie Sullivan

Accounting Coordinator

Dustin Werre

Partner | Knowledge Management Officer
Microsoft MSCTP, VTSP Certified

Interested in joining our team?



If you’re interested in joining our team, please send a cover letter and resume to
jobs (at) decyphertech (dot) com.


Job Postings:

Marketing Coordinator

The Marketing Coordinator fulfills internal and external marketing roles, and is also responsible for content creation. This team member must have excellent interpersonal and organizational skills, a desire to help others, and the ability to work independently and be self-motivated. An approachable writing style and an eye for grammar and detail will also be vital to this role. The Marketing Coordinator assists the Sales team in accomplishing their goals, so they must be willing to accept feedback and constructive criticism, be flexible, and have a desire to enhance the team. They should be attentive in meetings and make note of information to use in marketing content. Our reputation in the community is important, so the Marketing Coordinator needs to project a positive, articulate, and polished image of the company. An outgoing personality and a willingness to attend networking events outside of regular hours is a must.

Preferred Skills (not required – can be taught):

  • Familiarity with WordPress or other website editor.
  • Familiarity with MailChimp or other email marketing service.
  • Comfort with technology + ability to learn and make technology accessible to novices.

Duties:
Internal Marketing:

  • Select clothing items for employee uniforms and work with vendors to design and obtain favorable pricing. Collect sizes and quantities needed and predict future need. Order clothing and manage inventory with the Purchasing Manager.
  • Compose and distribute internal communications, including Town Hall meeting invitations, annual company party invitations, announcements, reminders, and updates.
  • Interview new employees, write fun and professional introductory bios, and distribute welcome emails to the team.
  • Design and order branded items for Decypher and/or employees such as branded envelopes, letterhead, business cards, stationery, brochures, postcards, car magnets, hard hat stickers, and equipment asset tags.
  • Take photos of offices, environments; perform basic photo editing.
  • Manage the staff section of the website using WordPress, removing and adding employees as needed, updating head shots, and editing text.

External Marketing:

  • Create and send monthly Tech Tips newsletter to Managed Service customers. Request content suggestions from manager or technical team, read through tech meeting notes and select appropriate client tips, write understandable technical content (requesting clarification when necessary), and link relevant news articles. Manage list in CRM and make sure it syncs properly with MailChimp. Sync campaign in CRM with campaign in MailChimp and monitor results.
  • Create and send monthly email campaign to prospects and customers. Request content suggestions from manager or Sales team, pull content from archives, and link relevant news articles. Write sales content with calls to action for prospects to start using our services. Manage list in CRM and make sure it syncs properly with MailChimp. Sync campaign in CRM with campaign in MailChimp and monitor results. Assist the Sales team in following up on any leads from campaigns.
  • Assist the Sales team with creating or editing Tracks (sales workflows that include internal actions and external communications) and writing effective sales copy.
  • Assist in drafting and editing customer-facing communications to properly represent company messages.
  • Make changes and updates to the website using WordPress. Add necessary pages by replicating existing content, editing text, replacing images, and changing layouts. Adjust website menu as needed. Monitor website form submissions and make sure they are getting through to the proper departments. Troubleshoot and investigate to find root cause of issues. Add new content in accordance with company goals, and post frequent updates to the blog.
  • Manage company social accounts, sharing sales copy, calls to action, company news, company services, and relevant news items.
  • Manage company directories, updating images of offices and staff as needed, and present a professional company image with up-to-date contact information.
  • Track sources of incoming opportunities.
  • Reach out to satisfied clients for testimonials to be used on website and marketing materials.
  • Help organize lunch & learns for clients and prospects.

If you think you have what it takes to be a Marketing Coordinator at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

Tier 2 Technician

Our team is looking for an experienced field and remote support technician to work in our Glenwood Springs office with no less than five years of experience to join us as a Tier 2 Technician. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should poses experience in networking, OS X and all Windows platforms. Experience with a PSA such as Connectwise Manage and an RMM tools such as Connectwise Automate (Labtech) are a plus. Certifications are not required but Network +, CCNA and Microsoft certifications will be given more weight in the interview process.

Experience/Qualifications:
Minimum 5+ years experience in IT
Comprehensive understanding of:
-Microsoft Windows Operating systems XP through Windows 10
-Windows Server 2003 through 2016
-Microsoft Exchange
-Microsoft Office 365
-Active Directory
-Group Policy
-Managed switches/VLANs
-Firewalls preferably Cisco ASA and Meraki.
-VoIP phone systems
-DNS, Domains and DHCP

Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
Customer service skills required. This skill is as important as your IT knowledge.
Ability to work independently or as a team player.
Must be self-motivated, detail oriented, high energy, and able to work with minimal supervision.
Must be able to lift 50 pounds.
Must have valid driver’s license and reliable transportation.
Apple IOS and OSX experience a plus.
Microsoft Certifications a plus.
Previous experience at an MSP is a plus.
Must be willing to submit to a background and credit check.

Please include resume and salary requirements with your response

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Performance-based incentives.
  • Full on-the-job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

If you think you have what it takes to be a Tier 2 Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

Tier 1 Technician

The Tier 1 Technician will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Education and Experience (Desired):

  • Some college, no degree
  • Moderate-term on-the-job training
  • A+ Certification
  • Network+ Certification
  • Broadband-Voice Over Internet Protocol
  • Server+ Certification
  • Implementing A Desktop Infrastructure
  • Configuring Advanced Windows Server 2012 Services
  • Implementing and managing Microsoft Exchange Server 2003

Knowledge:

Computers and Electronics:
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language:
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Telecommunications:
Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.

Clerical:
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, technical writing, designing forms, and other office procedures and terminology.

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Performance-based incentives.
  • Generous bonus levels.
  • Full on-the-job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

If you think you have what it takes to be a Tier 1 Support Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

Partners