Decypher Technologies is an award-winning IT Solutions Company, possessing over 100 years of combined IT experience and dozens of certifications. Serving a diverse roster of clients nation-wide, Decypher specializes in Cybersecurity, Managed IT Services, and Cellular DAS. We’re also very proud that we consistently earn 5-star Glassdoor ratings from our staff.
Vice President | Technical Services
Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified
Mick has decades of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.
President | Business Development Manager
Cisco CCDA Certified
Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has extensive experience in Information Technology and AV integration fields. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the Luxury residential industry, allowing him to deploy unique networks in exceptional luxury environments.
Technology Advisors & Account Management
Implementation & Project Manager
A+, Network+, MSCE, AWS Cloud, AWS CSA, ITIL V4 Foundation, PMI (CAPM), COMPTIA Project+
Jessica FriedenbergAccount Manager | Implementation Coordinator
Rolando IzquierdoDesign Specialist
James RingTechnology Advisor Meraki CMNA Certified
Mike TackettPartner | Senior Engineer FCC GROL
Adas WolkTechnology Advisor Cisco Account Manager Axis Certified Professional
Stephanie AntillonLead Service Coordinator
VMWare Certified Technical Associate
SpecialistMCS, CCNP - Routing & Switching, CCS - Enterprise, Wireless Implementation, & Networking
Technical Services ManagerDatto Certified Technician
SpecialistDatto Certified Technician
EngineerCCNA Routing, Switching, Security
Audrey BurgioSenior Project Manager OSHA 30 Certified
EngineerPlanar Clarity Certified
Honeywell Certified Installer
Partner | Project Manager
Certified Master Fiber Optic Technician
OSHA 30 Certified
Robert KlaneckyEngineer ADX Certified ADX V Certified
Nathan MarjanenSpecialist Cisco CCNA Certified Axis Certified Professional
Josh BreaultEngineer Cisco CCNA Certified
Datto Certified Technician
Jeremy JonesPurchasing Manager | Logistics
Fundamental Payroll Certification, Member SHRM
Dustin WerrePartner | Knowledge Management Officer Microsoft MSCTP, VTSP Certified
Decypher Technologies is an award-winning communications company that specializes in managed IT services, cybersecurity, and cellular DAS. Our team is looking for an experienced field and remote support technician with no less than five years of experience. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should possess experience in networking, OS X and all Windows platforms. Experience working with a PSA such as Connectwise Manage and RMM tools are a plus. Certifications are not required but Network +, CCNA and Microsoft certifications will be given more weight in the interview process. Our starting wage is very competitive but is ultimately commensurate to experience. The position includes excellent benefits such as 401K, health insurance including vision and dental, paid time off and holidays, a company vehicle, a bonus program, and more. Please email jobs at decyphertech dot com. Please include a cover letter, resume, and references in the e-mail.
- Minimum 5+ years’ experience in IT
- Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
- Comprehensive understanding of:
- Microsoft Windows Operating Systems
- Windows Server
- Microsoft 365
- Active Directory
- Group Policy
- Managed switches/VLANs
- Firewall & Network Management
- VoIP phone systems
- Understanding and Working Knowledge of DNS
- Apple IOS experience, Microsoft Certifications, and previous experience working at a managed services company are pluses.
- Customer service skills required. These skills are just as important as your IT knowledge.
- Ability to work independently and as a team player.
- Must be self-motivated, detail oriented, high energy, and able to work with minimal supervision.
- Must be able to lift 50 pounds.
- Must have valid driver's license and reliable transportation.
- Must be willing to submit to a background and credit check.
Please include resume, references, and salary requirements with your response, we look forward to hearing from you!