Job Postings:

Tier 2 Technician

Our team is looking for an experienced field and remote support technician to work in our Glenwood Springs office with no less than five years of experience to join us as a Tier 2 Technician. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should poses experience in networking, OS X and all Windows platforms. Experience with a PSA such as Connectwise Manage and an RMM tools such as Connectwise Automate (Labtech) are a plus. Certifications are not required but Network +, CCNA and Microsoft certifications will be given more weight in the interview process.

Experience/Qualifications:
Minimum 5+ years experience in IT
Comprehensive understanding of:
-Microsoft Windows Operating systems XP through Windows 10
-Windows Server 2003 through 2016
-Microsoft Exchange
-Microsoft Office 365
-Active Directory
-Group Policy
-Managed switches/VLANs
-Firewalls preferably Cisco ASA and Meraki.
-VoIP phone systems
-DNS, Domains and DHCP

Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
Customer service skills required. This skill is as important as your IT knowledge.
Ability to work independently or as a team player.
Must be self-motivated, detail oriented, high energy, and able to work with minimal supervision.
Must be able to lift 50 pounds.
Must have valid driver’s license and reliable transportation.
Apple IOS and OSX experience a plus.
Microsoft Certifications a plus.
Previous experience at an MSP is a plus.
Must be willing to submit to a background and credit check.

Please include resume and salary requirements with your response

Benefits:

• Competitive salary based on experience and qualifications.
• Health, vision, and dental benefits included.
• Performance-based incentives.
• Full on-the-job training & support.
• Fun working environment and culture.
• Great opportunity for advancement.

If you think you have what it takes to be a Tier 2 Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

TIER 1 TECHNICIAN

The Tier 1 Technician will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Education and Experience (Desired):

• Some college, no degree
• Moderate-term on-the-job training
• A+ Certification
• Network+ Certification
• Broadband-Voice Over Internet Protocol
• Server+ Certification
• Implementing A Desktop Infrastructure
• Configuring Advanced Windows Server 2012 Services
• Implementing and managing Microsoft Exchange Server 2003

Knowledge:

Computers and Electronics:
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language:
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Telecommunications:
Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.

Clerical:
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, technical writing, designing forms, and other office procedures and terminology.

Benefits:

• Competitive salary based on experience and qualifications.
• Health, vision, and dental benefits included.
• Performance-based incentives.
• Generous bonus levels.
• Full on-the-job training & support.
• Fun working environment and culture.
• Great opportunity for advancement.

If you think you have what it takes to be a Tier 1 Support Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.