About

Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 15 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.

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Our Executives


Farr Shepherd

President | Business Development Manager
Cisco CCDA Certified

Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has over 18 years of experience in Information Technology, and over 15 years of experience in the AV integration field. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the Luxury residential industry, allowing him to deploy unique networks in exceptional luxury environments.

Mick Reilly

Vice President | Technical Services Manager
Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified

Mick has over 18 years of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.

Michael Keyser

Vice President | Finance & Administration

With over 20 years of business leadership experience, Michael joined the Decypher team to oversee IT operations. Michael’s diverse technology background in IT, AV, alarms, and mechanical helps to bridge the gap between Decypher’s different areas of focus. His passion for providing excellent customer service through process has contributed to the Help Desk team’s high customer satisfaction ratings.

Technology Advisors
& Account Management


Glenn Cunningham

Technology Advisor

Jennifer Emig

Marketing Manager

Jessica Friedenberg

Senior Account Manager Implementation Coordinator

Christina Karrh

Account Manager Agreement Coordinator

Adas Wolk

Technology Advisor
Cisco Account Manager, Axis Certified Professional

James Ring

Technology Advisor

Mike Tackett

Partner | Senior Wireless Engineer FCC GROL

 

Technical Services


Stephanie Antillon

Service Coordinator

Leah Bergener

Service Supervisor

Eric Crittenden

Tier 2 Technician

Li Chang

Monitoring Technician

Josh Breault

Tier 3 Technician Cisco CCNA Certified
Datto Certified Technician

Wes Flett

Tier 2 Technician | Implementation Technician Network + Certified
A + Certified
CompTIA IT Professional
CompTIA Security+
CompTIA Secure Infrastructure Specialist

Stephen Glenn

Tier 2 Technician

Stetson Lee

Tier 2 TechnicianSavant CORE, Level 2 Certified

Julio Mendez

Tier 2 Technician

Luis Maruri

Tier 1 Technician

Andrew Merica

Tier 2 Technician

Joel Paulson

Tier 1 Technician

Chris Pecoraro

Tier 2 Technician

Mike Roberts

Monitoring Technician

Jared Weller

Tier 1 Technician

 

Projects


Audrey Burgio

Project Manager

Christian Dill

Tier 1 Technician Tower Climber & Rescue Certifed

Micah Friedenberg

Tier 2 TechnicianPlanar Clarity Certified, Honeywell Certified Installer

Adam Galusha

Tier 3 Technician
Apple ACMT, ACSP & OnSSI Certified

Ande Grillo

Partner | Project Manager
Certified Master Fiber Optic Technician

Robert Klanecky

Tier 3 Wireless Engineer ADX, ADX V Certified

Anna Levran

Partner

Nathan Marjanen

Tier 2 Technician Cisco CCNA Certified,
Axis Certified Professional

Grant Meredith

DAS Technician

Steven Rashad

Tier 1 Technician

Jonah Riseling

Tier 1 Technician

 

Administrative


Anabel Garcia

Agreement Coordinator

Jeremy Jones

Purchasing & Logistics

Dustin Werre

Partner | Knowledge Management Officer
Microsoft MSCTP, VTSP Certified

 

Interested in joining our team?



If you’re interested in joining our team, please send a cover letter and resume to
jobs (at) decyphertech (dot) com.


Tier 1 Technician

The Tier 1 Technician will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Education and Experience (Desired):

  • Some college, no degree
  • Moderate-term on-the-job training
  • A+ Certification
  • Network+ Certification
  • Broadband-Voice Over Internet Protocol
  • Server+ Certification
  • Implementing A Desktop Infrastructure
  • Configuring Advanced Windows Server 2012 Services
  • Implementing and managing Microsoft Exchange Server 2003

Knowledge:

Computers and Electronics:
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language:
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Telecommunications:
Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.

Clerical:
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, technical writing, designing forms, and other office procedures and terminology.

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Performance-based incentives.
  • Generous bonus levels.
  • Full on-the-job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

If you think you have what it takes to be a Tier 1 Support Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.

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