Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 15 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.
President | Business Development Manager
Cisco CCDA Certified
Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has over 18 years of experience in Information Technology, and over 15 years of experience in the AV integration field. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the Luxury residential industry, allowing him to deploy unique networks in exceptional luxury environments.
Vice President | Technical Services Manager
Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified
Mick has over 18 years of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.
Vice President | Finance & Administration
With over 20 years of business leadership experience, Michael joined the Decypher team to oversee IT operations. Michael’s diverse technology background in IT, AV, alarms, and mechanical helps to bridge the gap between Decypher’s different areas of focus. His passion for providing excellent customer service through process has contributed to the Help Desk team’s high customer satisfaction ratings.
& Account Management
Meraki CMNA Certified
Account Manager | Implementation Coordinator
Account Manager | Agreement Coordinator
Cisco Account Manager Axis Certified Professional
Technology Advisor Meraki CMNA Certified
Partner | Senior Wireless Engineer FCC GROL
Lead Service Coordinator
Cisco CCNA Certified
Datto Certified Technician
Technician Network + Certified
A + Certified
CompTIA IT Professional
CompTIA Secure Infrastructure Specialist
Denver Area Supervisor | TechnicianSavant CORE Level 2 Certified
Datto Technical Specialist Level 2 Certified
Technician Comp TIA A+ Certified
Technician Comp TIA Network+ Certified
Technician VTSP-DV Certified CompTIA A+ Certified
Technician PCEP Certified
Datto Tier 2 Certified
Acronis Tier 2 Certified
TechnicianPlanar Clarity Certified Honeywell Certified Installer
Technician Tower Climber & Rescue Certifed
Partner | Project Manager
Certified Master Fiber Optic Technician
OSHA 30 Construction Certified
Engineer ADX Certified
ADX V Certified
Technician Apple ACMT
Technician Cisco CCNA Certified
Axis Certified Professional
Technician CCNA Certified: Routing & Switch
Meraki CMNO Certified
CompTIA Security Certified
CompTIA A+ Certified
Purchasing Manager | Logistics
Partner | Knowledge Management Officer
Microsoft MSCTP, VTSP Certified
Tier 1 Technician
The Tier 1 Technician will provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Education and Experience (Desired):
- Some college, no degree
- Moderate-term on-the-job training
- A+ Certification
- Network+ Certification
- Broadband-Voice Over Internet Protocol
- Server+ Certification
- Implementing A Desktop Infrastructure
- Configuring Advanced Windows Server 2012 Services
- Implementing and managing Microsoft Exchange Server 2003
Computers and Electronics:
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.
Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, technical writing, designing forms, and other office procedures and terminology.
- Competitive salary based on experience and qualifications.
- Health, vision, and dental benefits included.
- Performance-based incentives.
- Generous bonus levels.
- Full on-the-job training & support.
- Fun working environment and culture.
- Great opportunity for advancement.
If you think you have what it takes to be a Tier 1 Support Technician at Decypher, contact us today! Send a cover letter and resume to jobs (at) decyphertech (dot) com.