Farr Shepherd founded Decypher Technologies in 2003 to provide the best technical solutions and client service to the Rocky Mountain region. Over 15 years later, Decypher has grown to serve diverse clients nationwide, with over 40 employees and four locations.
Farr ShepherdPresident | Business Development Manager Cisco CCDA Certified Farr Shepherd holds a Bachelor of Business degree in Management and Management Information Systems. He has over 18 years of experience in Information Technology, and over 15 years of experience in the AV integration field. Farr built the Decypher brand to become the largest IT Technical Services Company in the Colorado Rockies. He has also served on an executive team for one of Colorado’s largest technology companies. He has a love of networking, which has been enhanced by the complexities of working in the Luxury residential industry, allowing him to deploy unique networks in exceptional luxury environments.
Mick ReillyVice President | Technical Services Cisco CCNA Routing & Switching, CCNA Wireless & CCDA Certified Mick has over 18 years of experience in Information Technology. He specializes in Cisco networking and wireless. Mick loves to build networks that work and troubleshoot the ones that don’t. When he’s not at work, you’ll find him riding the powder around Aspen’s four mountains with anyone who enjoys the same.
Technology Advisors & Account Management
Glenn CunninghamTechnology Advisor Meraki CMNA Certified
Jennifer EmigMarketing Manager
Jessica FriedenbergAccount Manager | Implementation Coordinator
James RingTechnology Advisor Meraki CMNA Certified
Mike TackettPartner | Senior Wireless Engineer FCC GROL
Adas WolkTechnology Advisor Cisco Account Manager Axis Certified Professional
Stephanie AntillonLead Service Coordinator
Josh BreaultEngineer Cisco CCNA Certified
Datto Certified Technician
Technical Services ManagerSavant CORE Level 2 Certified
Datto Technical Specialist Level 2 Certified
Specialist Comptia Network + Certified
Audrey BurgioProject Manager
Iain EdgarLead DAS Technician
TechnicianPlanar Clarity Certified
Honeywell Certified Installer
Engineer Apple ACMT ACSP OnSSI Certified
Ande GrilloPartner | Project Manager Certified Master Fiber Optic Technician OSHA 30 Construction Certified
Robert KlaneckyEngineer ADX Certified ADX V Certified
Nathan MarjanenTechnician Cisco CCNA Certified Axis Certified Professional
Jeremy JonesPurchasing Manager | Logistics
Dustin WerrePartner | Knowledge Management Officer Microsoft MSCTP, VTSP Certified
Decypher Technologies is an IT Managed Services Provider. Our team is looking for an experienced field and remote support technician with no less than five years of experience to join us. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should poses experience in networking, OS X and all Windows platforms. Experience with a PSA such as Connectwise Manage and an RMM tools are a plus. Certifications are not required but Network +, CCNA and Microsoft certifications will be given more weight in the interview process. Our starting wage is very competitive but is ultimately commensurate to experience. The position includes excellent benefits such as health insurance including vision and dental, paid time off and holidays, a company vehicle, a bonus program, and more. Please email jobs at decyphertech dot com. Please include a cover letter, resume and include references in the e-mail.
Minimum 5+ years experience in IT
Comprehensive understanding of:
-Microsoft Windows Operating Systems through Windows 10
-Windows Server 2003 through 2016
-Microsoft Office 365
-VoIP phone systems
-Understanding and Working Knowledge of DNS
Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
Customer service skills required. This skill is just as important as your IT knowledge.
Ability to work independently or as a team player.
Must be self-motivated, detail oriented, high energy, and able to work with minimal supervision.
Must be able to lift 50 pounds.
Must have valid driver's license and reliable transportation.
Apple IOS experience is a plus.
Microsoft Certifications is a plus.
Previous experience at Managed Services company is a plus.
Must be willing to submit to a background and credit check.
Please include resume and salary requirements with your response, we look forward to hearing from you!