Managed Services
Managed IT is Like Having an IT Department on Staff 24/7
Co-Managed IT: Stop Fire-Drills, Scale with Confidence
Which Model Fits Your Organization? | In-House Only | Co-Managed IT | Fully Outsourced IT |
|---|---|---|---|
| Coverage | Standard business hours + on-call rotations | We layer on 24/7 network monitoring and security oversight alongside your team | We manage full 24/7 IT operations on your behalf |
| Staffing & Expertise | You hire, train, and retain every role | We plug certified specialists into your existing lineup | We field a full team—from help desk through vCISO |
| Costs | Upfront hardware spend + variable support costs | Predictable monthly IT spend with built-in cost controls | One fixed monthly fee for all IT services |
| Control & Ownership | You own strategy, systems, processes | You steer strategy; we run day-to-day operations | We manage both strategy and operations based on your goals |
| Ideal For | Teams with a robust internal IT team | Organizations that need to scale expertise and off-hours coverage | Groups without dedicated IT staff |
Key Benefits at a Glance
- SLAs & Response Times—< 60 min first response; 4-hour resolution on critical tickets
- Onboarding & Reporting—Dedicated account manager + monthly performance reviews
- Proven Savings—Reduce IT costs by 25–45% and boost efficiency by 45–65%
Cost-Cutting IT: It’s Cheaper to Work With Decypher Than Without
What You Get
- Flat-Rate Pricing
One monthly fee covers support, monitoring, and refresh cycles—no surprise add-ons.
- Built-In Cost Controls
Budget alerts and quarterly reviews keep spend aligned with your goals.
- Hardware as a Service
Upgrade-ready gear without upfront capex—spread costs over time.
- Tax-Smart Upgrades
Leverage Section 179 deductions to write off hardware—immediate CapEx savings.
- Insurance Incentives
Meet common policy requirements and unlock premium discounts of up to 20 %.
- ROI-Driven
Clients see 25–45% savings vs. break-fix models and lower total cost of ownership.
How it works:
Working from Home
When transitioning to or providing better support for a remote workforce, we’ve got you covered. With Decypher's Managed IT Services, we can help you create a plan to effectively support your staff’s productivity and cybersafety. We will help you launch your initiatives efficiently, with the right technology in place.
Call 855.808.6920 to talk to a team member today.
Managed Security Services
Are your business and technology armed against the latest cybersecurity threats, constantly updated, and monitored for vulnerabilities? From desktops, tablets and mobile devices to printers, servers, and networks, let Decypher secure your technology and keep it up-to-date, all with a fixed monthly subscription. Never wonder, "when's the last time I updated?" again. With state-of-the-art, constantly up-to-date network security, data protection, breach prevention, and collaboration, you won't even have to think about it.
Planning For The Future
If your business is growing rapidly, or you expect to add new members at a steady pace, a Managed Service plan could be right for you. Prepare for the future now by implementing a Managed Service plan, so your IT support will grow with you. Since Managed Service plans are billed based on the number of computers, the plan scales according to your company's growth, never placing a heavier burden on you now. This scalable solution is an investment in the future of your business, and IT becomes a strategic component of your company.
Managed Residential Services
Managed Services aren't just for businesses. Residences of any size that require enterprise-level support are great candidates for a Managed Service plan, and luxury households can especially benefit. If you need to be able to run your business with no downtime from your primary residence or vacation home, our Managed Service plan will keep you connected, secure and up-to-date for a flat monthly fee. Having the ability to get as much work done at home as at the office provides the ultimate in flexibility and work-life balance. And if you have multiple technology "power users," each person can enjoy fast support and setup for all their devices.
Up-To-Date Equipment: Less Risk, Higher Productivity
Continually investing in the newest and best equipment can add up over time, and requires large portions of valuable capital. Why not let a Managed Service plan do the heavy lifting? Our plans include fully managed hardware solutions and the latest software at a low monthly fee, so you can stay up-to-date easily – which is half the battle when it comes to keeping your systems secure. You'll have the latest and greatest versions of software for your team. And if anything goes wrong with your equipment, we'll replace it at no additional cost to you. Including your equipment in a Managed Service subscription means you'll free up more of your budget for your home or business. What would you do with the extra padding in your financial plan?
Managed Hospitality Services
Hotels, Residence Clubs and resorts have specific technology needs, and we have the experience and expertise to provide support for these unique business models. We support dozens of luxury properties around the world, so we know how vital it is that WiFi, cellular, digital keycards, cameras, and workstations are up and running at all times. Decypher has experience in property transitions, working tirelessly to re-brand the property while guests have a sound night's sleep. Hospitality is a 24/7 business, so our team offers expanded hours with our coast-to-coast coverage that you will not find with our competitors. Guests who are happy with a resort's technology leave positive reviews, leading to increased bookings and revenue.
Managed Services vs. Break-Fix IT Support
Break-fix IT support has its place, but is it the right model for you? With this model, a piece of technology is only "fixed" when it breaks, with little-to-no preventive action or maintenance. This could be likened to driving your car without ever changing the oil, only bringing it into the repair shop when it breaks. However, many customers would benefit from Managed Services, as it offers long-term preventive and as-needed IT support. Managed Services is like having premium car insurance for your luxury car – which includes regular tune-ups and repairs of any damage, and better protects your investment. This can be easier on the wallet, especially for a large organization or household, as it helps prevent problems before they occur, and includes support for when problems do arise. For many, more certainty and control over IT costs is a key benefit to a Managed Service plan.
Prioritized Support
What does faster support mean to you? With an MSA, we include a Service Level Agreement (SLA), guaranteeing that when issues arise, we have a plan to provide you support within a pre-defined, priority timeframe. Managed Service subscribers' service tickets are prioritized over break-fix customers. If you value faster service and support, a Managed Service plan is right for you.
Managed Services at your Point of Sale
Whether your business is large or small, retail or restaurant (and everything in between), our Managed Services will take the headache out of running your operation and managing its technology. Cameras not only keep an eye on your customers and assets – analytic technology can tell you where your customers are spending most of their time, giving you practical data you can use to improve your sales. Digital signage grabs potential customers' attention and gets them through the door, while informing their choices with the most up-to-date information. Keep your guests entertained and connected with technology and a network you don't have to think about, and manage payments and sales effortlessly. That's the ease and dependability of Managed Service for business.
Check out what our happy clients are saying in your area.
GET IN TOUCH
Call Us Today At 855.808.6920
Do you have questions about a Managed Service plan? Would you like more information about how Managed Services will work for you or your business? Get in touch with us today. We’re confident we can solve your home or business' technology headaches and simplify your investment with a Managed Service plan.