After our staff members began receiving multiple email phishing scams, we decided to take advantage of the lunch and learn educational opportunity that is provided under our Managed Service with Decypher Technologies. This offering proved to be a great value to us, ensuring our staff was well informed about how to recognize these attempted phishing attacks, what to do when they receive the malicious emails and reducing the chances of a successful attack.
We are located in the Vail Valley and our IT needs have been seamlessly handled remotely by Decypher’s Helpdesk Technicians. They have trained us on how to use their Helpdesk and service ticket system efficiently. And because of our unique needs as a public organization, Decypher has been able to assign us a dedicated tech who knows our infrastructure well. This individual’s personal experience with our system enables them to arrive at a solution very quickly.
We value the customized service that Decypher Technologies has been able to offer us as it relates to our business needs and security preferences. They truly look out for the best ways to address our needs without hindering our business capabilities and operations.