As a non-profit foundation, we have extremely complex financial software needs. The technicians at Decypher have taken the time to get to know our organization. They know our software needs and understand our file server and work-station designs which means nearly any of the support staff can help with technical issues when we call.
We’ve tried other smaller, local providers but found that we were constrained by their limited schedules and couldn’t always get help when we needed it. As a Managed Service customer with Decypher, we know we can call their support team whenever we need them and a human being will answer the phone. When we do call, we never have to worry about an hourly rate. With one fixed price, we get help whenever we need it. Great Customer Service!